Mon-Fri : 09.00 - 16.00
Sat : 09.00 - 13.00
Sun & public holidays : OFF
All orders made in the weekend will be processed on the following business day.
Please allow a maximum 48 hours for us to process your orders.
We ship Domestic orders via JNT and SiCepat, please allow 2-5 business days for shipping and delivery.
Please kindly contact our customer service through WhatsApp.
RETURN & EXCHANGE
- We accept returns for SIZE, MODEL, AND COLORS EXCHANGE within max 3 days after you received the package.
- Sorry, but there are NO REFUNDS.
- Returns will only be accepted if clothing is unworn with all tags attached.
- Please kindly contact our customer service through WhatsApp with details on exchanging your item.
- Exchanged items will not be credited for shipping. Customers will be responsible for return shipping to Arrastudios. Once received, we will send out your exchange.
- If we send you a damaged or incorrectly shipped product please contact us immediately. Defective products or products you did not order but received from us will qualify for store credit.
- We reserve the right to refuse an exchange if the items have any signs of wear, misuse or damage.
- Customer is responsible for all shipping costs if Arrastudios is not at fault.
- If a different size/ model/ color is desired, Arrastudios will issue an exchange for the return in that item. However, we are not responsible for any shipping costs in the event of an exchange in size/ model/ color.