Terms & Conditions
COPYRIGHT & TRADEMARKS
CORRECTION OF ERRORS AND INACCURACIES
The information on the site may contain typographical errors or inaccuracies and may not be complete or current. Arrastudios therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability, or otherwise.
Mon-Fri : 09.00 - 16.00
Sat : 09.00 - 13.00
Sun & public holidays : OFF
All orders made in the weekend will be processed on the following business day.
Please allow a maximum 48 hours for us to process your orders.
Please kindly contact our customer service through WhatsApp.
RETURN & EXCHANGE POLICY
- We accept returns for SIZE, MODEL, AND COLORS EXCHANGE within max 3 days after you received the package.
- Sorry, but there are NO REFUNDS.
- Returns will only be accepted if clothing is unworn with all tags attached.
- Please kindly contact our customer service through WhatsApp with details on exchanging your item.
- Exchanged items will not be credited for shipping. Customers will be responsible for return shipping to Arrastudios. Once received, we will send out your exchange.
- If we send you a damaged or incorrectly shipped product please contact us immediately. Defective products or products you did not order but received from us will qualify for store credit.
- We reserve the right to refuse an exchange if the items have any signs of wear, misuse or damage.
- Customer is responsible for all shipping costs if Arrastudios is not at fault.
- If a different size/ model/ color is desired, Arrastudios will issue an exchange for the return in that item. However, we are not responsible for any shipping costs in the event of an exchange in size/ model/ color.
QUESTIONS & CONCERNS
If you have any questions or concerns about your online order and our policies please contact us through our WhatsApp or email us at firstname.lastname@example.org .